FREQUENTLY ASKED QUESTIONS

SHIPPING
Where do you ship from?

All Made by Ares orders are shipped from the United Kingdom.
Where do you ship to?

We currently ship worldwide.

We ship to the UK, Europe, the United States, Canada, Australia, and most international destinations.

Shipping rates and delivery times are calculated at checkout based on your location.

For full details, please see our Shipping Policy.
How long does delivery take?

UK orders typically arrive within 2–4 working days after dispatch.

International delivery times vary by destination and will be shown at checkout.
How much is shipping?

Shipping rates are calculated at checkout based on your location and order size.
Will I receive tracking information?

Yes — once your order has been dispatched, you’ll receive a tracking link via email.

For full details, please see our Shipping Policy.

SIZING & FIT
How do your products fit?

Our garments are designed for a tailored, athletic fit. If you prefer a more relaxed feel or are between sizes, we recommend sizing up.
Where can I find the size guide?

Each product page includes a detailed size guide to help you find the best fit.
I’m unsure between two sizes — what should I do?

If you’re between sizes, we generally recommend sizing up for comfort.

RETURNS & EXCHANGES
What is your returns policy?

We accept returns on unworn, unwashed items within 14 days of delivery.
Can I return underwear?

For hygiene reasons, underwear (briefs) cannot be returned or exchanged unless the item is faulty. This ensures the safety and comfort of all our customers.
How do I start a return?

Please contact us at support@madebyares.com with your order number and reason for return.
Do you offer exchanges?

At this time, we recommend returning your item and placing a new order for the correct size.

For full details, please see our Returns Policy

BRAND & SUPPORT
Where is Made by Ares based?

Made by Ares is a London-based brand, designed for the modern man.
How can I contact you?

You can reach us at support@madebyares.com. We aim to respond within 24-48 hours.